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I have not tried installing the latest iTunes update from the Microsoft store. I've done these manual uninstalls with Revo several times now in past few days, followed by reinstalls, always outside the Microsoft store.Īpple's v12.12.3.5 never installs iPod Service, but v12.10.11.2 always installs iPod Service which is needed for iTunes to recognize my Shuffle. So all of it should be gone.Īfter manually uninstalling Apple's v12.12.3.5 using Revo, I install Apple's v12.10.11.2, outside the Microsoft store. When I manually remove iTunes, I use Revo Uninstaller which launches the iTunes uninstaller first, and when that's done, Revo shows all the "leftover" files/folders which I manually delete. The v12.12.3.5 update from Apple should automatically replace all of the existing files with the newest versions, but iPod Service never gets installed. exe file, I'm offered the option to get the update from the Microsoft store or to install it "outside the store". Please reach out to Apple Support directly if the issue remains per step 8, if needed.Įric-F - I check for updates on the iTunes Help screen and let it download the latest iTunes64Setup.exe update onto my Win 10 PC. If you have the same issue on another computer, contact Apple Support."

If you can't unlock your device because you forgot your passcode, find out what to do.

Check that you have the latest software on your Mac or Windows PC.Make sure that your iOS or iPadOS device is turned on, unlocked, and on the Home screen.Follow these steps and try to connect your device again after each step. "If your computer doesn't recognize your connected device, you might see an unknown error or a "0圎" error. Please make sure you've completed all the steps on this Apple Support page for If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support